Can’t find the video you are looking for? Having problems getting videos to play? In the form below, please describe your issue or concern. Then simply click the “send” button.

For suggestions on how to troubleshoot playback issues, see instructions at the bottom of this screen.

I look forward to hearing from you.

Best Regards, Keith

VIDEO PLAYBACK ISSUES - WHAT TO DO

I have had a few viewers who have told me they can’t view one or more of my videos. If you are having trouble with playing any video, please try upgrading your “Flash” player first. I have an upgrade link on the right side of this page. If that doesn’t work then there may be some other issue that needs to be investigated. Here’s a list (sorry it’s so long) of questions that will really help locate the issue. PLEASE SEND YOUR ANSWERS USING THE FORM ABOVE.

1. What platform are you using? (example: Windows, Linux, Mac)
2. What Operating System and version are you using? (example: Mac OSX 10.5.2)
3. What are your machine specs? (example: 2.16 GHz Intel, 2GB Ram)
4. What Browser are you using? (example: Firefox 2.0.0.14)
5. What Flash version and build? (example: Flash 9.0.124.0)
Click here to check which version you have. Visit: http://www.adobe.com/go/tn_15507
or try this http://www.macromedia.com/software/flash/about/index.html
Click here to get the latest version. Visit: http://www.adobe.com/products/flashplayer
6. What is your bandwidth? visit http://www.speedtest.net to test

Again, I apologize for the many questions, but delivering higher-definition video is currently cutting edge stuff. The more information I am are able to get, the more easily I can track down the problem. My goal is to make this all very easy for you to use and enjoy. Thanks for your patience as I move the site out of beta.

Keith